Return Policy

  1. The User has a right of withdrawal by which they may contact VIOLIN TRADE SL, hereinafter, the OWNER, via email at info@celloshop.com and withdraw from the purchase within a period not exceeding fourteen (14) business days from the receipt of the product. The User must return the product within a maximum period of seven (7) days from the date the OWNER indicates the return method.
  2. Withdrawal entails the refund of the amount paid for the item once the OWNER has received the item in perfect condition and provided that its use does not go beyond the verification of its good condition and operation.
  3. The return shipping costs will be borne by the User, preferably using the original packaging to avoid possible damage. If desired, the User may contact the OWNER to request pickup processing with their trusted transportation company, upon payment of the actual cost of such shipment.
  4. The company is responsible for non-conformities that manifest within a period of two years from delivery. The User must report the non-conformity within a maximum period of two months from becoming aware of it.
  5. In case of a defective product, the OWNER will proceed with repair, replacement, price reduction, or contract resolution. These arrangements will be free of charge for the User.
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